Our highly qualified groomers are not paid hourly or salary, but rather given a percentage of each dog they style. Therefore, any last minute cancellation has a large impact on his/her paycheck. We also bring in our bathers based on scheduled appointments and an unexpected vacancy will result in hours that are not off set with revenue. Therefore, it is our policy to charge a fee up to the full price of the visit for cancellations or re-scheduling with less than 24 hour notice. Please see our credit card policy.